Cancel & return

• Why has my order been cancelled?

  It can be frustrating when your order is cancelled unexpectedly. The most common reason for this is that the payment was not completed successfully.
• How does a return work?

  Would you like to return a product? Then please contact our customer service first. They will be happy to help you and send you the necessary return instructions.
• What are the return conditions?

  You can return items, but there are a few conditions: - Please contact our customer service team first - Return items in original condition, with labels and packaging - Damaged or used items will not be accepted We only handle returns that meet these requirements. If your item does not meet the conditions, we will send it back. By consulting our customer service first, you avoid disappointment and unnecessary costs. We are happy to help you find the best solution!
• What is the return period?

  Not satisfied with your purchase? No problem! You have 14 days to return your order.
• Can I exchange an item?

  Would you like to exchange an item? The easiest way is to return the item first and then place a new order. Please note that you are responsible for the return costs.
• What is the status of my return?

  As soon as we have processed your return, we will send you a message immediately. It may take some time for everything to be processed, count on up to 7 days for shipments within the Netherlands.
• When will I get my money back after a return?

  We will refund your money within 7 days of receiving your return. The money will automatically be transferred to the account corresponding to the payment method you used for your purchase. This way, you will have your money back quickly. Have you not received anything after a week? Then please do not hesitate to contact us. We will be happy to help you!
• Can I try a product at home?

  Unfortunately, it is not possible to try our products at home. This is due to the fact that we mainly offer consumables. Once a product has been opened or used, we can no longer sell it as new. We understand that you want to be sure that a product suits you. We therefore recommend you read the product descriptions and reviews carefully. Still have questions? Feel free to contact our customer service team. We are happy to help you find the best product for you!