Shipping & delivery

• When do I receive my order / why haven't I received my order yet?

  Together with our partners, we do everything we can to fulfill the delivery time that you have been promised. In general, we apply the rule for shipments (if the product is in stock): Ordered before 21:00 hours, shipped today! Delivered within two to three days from the moment your parcel has left our warehouse. In the unlikely event that the delivery time is not met, we will inform you as soon as possible and we will look for a solution together.
• I ordered several items, one of which, for example, is out of stock. Will the rest be shipped?

  No, we ship the order as a whole. So, if you have ordered one or more products that were out of stock, we will wait until all the products are available. During the ordering process, you will see in your shopping cart how long it will take for your order to be delivered. So please pay attention to this and check your cart before placing your order! Of course, we are happy to make exceptions, please contact our customer service!
• Do I need to pay for shipping?

  For the UK: If your order is £25 or more, shipping is free! If your order is less than £25, the shipping cost is £7.50 within the UK.
  
  For Ireland: Shipping is free for orders over €75. If your order is less than €75, the shipping cost is €9.95 for delivery in Ireland.

   

  Destination	Costs	Free from
  Austria	€6.50	€35.00
  Belgium	€5.95	€35.00
  Bulgaria	€8.95	€75.00
  Croatia	€14.50	€150.00
  Czech Republic	€7.50	€35.00
  Denmark	€6.50	€35.00
  Estonia	€8.50	€75.00
  Finland	€8.95	€75.00
  France	€5.95	€35.00
  Germany	€4.95	€35.00
  Greece	€9.95	€75.00
  Hungary	€8.50	€75.00
  Ireland	€9.95	€75.00
  Italy	€7.95	€75.00
  Latvia	€8.50	€75.00
  Liechtenstein	€10.75	€110.00
  Lithuania	€8.50	€75.00
  Luxembourg	€6.50	€35.00
  Monaco	€6.50	€35.00
  Netherlands	€4.95	€35.00
  Poland	€4.95	€35.00
  Portugal	€8.50	€75.00
  Romania	€9.95	€75.00
  Slovakia	€7.95	€75.00
  Slovenia	€8.95	€75.00
  Spain	€6.95	€75.00
  Sweden	€6.95	€35.00
  Switzerland	€10.75	€110.00
  United Kingdom	€8.75	€30.00

• What are the delivery options?

  You can specify a different delivery address for each order or you can choose to have your order delivered to a collection point. You can indicate this when completing the ordering process. If you are not at home, the courier will bring the shipment to a collection point. After the failed delivery attempt, you can pick up your order at a nearest collection point. You can find this address via the Tracking System.
• Delivery to a collection point

  In the ordering process you can also choose to have your order delivered directly to a collection point. Based on your postcal code, a selection of the nearest collection points is shown. Keep an eye on your Track & Trace!
• Can I send my order abroad?

  Of course, it is also possible to place an order from another country or have it delivered there. Packages to Belgium are delivered by PostNL. Packages to other countries are delivered by various carriers, often a well-known local carrier in the respective country. Naturally, you will receive a Track & Trace code via email from the respective carrier after shipment. Below you will find the shipping costs and delivery times to various countries:
  
  

  Destination	Costs	Free from
  Austria	€6.50	€35.00
  Belgium	€5.95	€35.00
  Bulgaria	€8.95	€75.00
  Croatia	€14.50	€150.00
  Czech Republic	€7.50	€35.00
  Denmark	€6.50	€35.00
  Estonia	€8.50	€75.00
  Finland	€8.95	€75.00
  France	€5.95	€35.00
  Germany	€4.95	€35.00
  Greece	€9.95	€75.00
  Hungary	€8.50	€75.00
  Ireland	€9.95	€75.00
  Italy	€7.95	€75.00
  Latvia	€8.50	€75.00
  Liechtenstein	€10.75	€110.00
  Lithuania	€8.50	€75.00
  Luxembourg	€6.50	€35.00
  Monaco	€6.50	€35.00
  Netherlands	€4.95	€35.00
  Poland	€4.95	€35.00
  Portugal	€8.50	€75.00
  Romania	€9.95	€75.00
  Slovakia	€7.95	€75.00
  Slovenia	€8.95	€75.00
  Spain	€6.95	€75.00
  Sweden	€6.95	€35.00
  Switzerland	€10.75	€110.00
  United Kingdom	€8.75	€30.00